The Radio Technician ensures reliable communications for users of the LFN radio and dispatch communications systems. Provides services to the LFN Communications Department for LMR and Zetron equipment. Interfaces with the Business Area Management department to maintain effective radio communications with LFN customers/PSAPs, and collaborates with the Aviation department to ensure airborne radio system programming remains current.

QUALIFICATIONS:

Three to five years’ experience in 2-way radio and wireless communication systems theory. Able to use a computer and program, troubleshoot, perform diagnostics, and repair complex communication systems.
Be able to pass a local, state, and federal background or security check
Associate's degree or equivalent from a two-year college or vocational school in electronics and wireless system repair is preferred but not required
Experience in diagnostics, repair, maintenance, programming wireless communication equipment such as 2-way radios, transmitters, receivers, antennas for customers. [KR1] [RB2]
Experienced with dispatch consoles, paging infrastructure, and trunked radio systems. Knowledge of radio repair, mobile installations, DC, AC, and RF Theory as it applies to wireless communications.
Must have at minimum FCC GROL or be willing to get within 6 months
Experience with Motorola ASTRO or P25 is highly desirable
CET certification preferred
Ability to operate test equipment to perform diagnostics on wireless equipment
Wireless communications test equipment such as service monitors, watt meters, VOM’s, etc.
Uses computer or computerized tools to perform wireless communications system programming, repair, and troubleshooting[KR3] [RB4]
Strong leadership skills with a willingness to lead by example and proactively seek solutions
Available to work on short notice in the event of staffing/scheduling issues, including weekends, holidays, and evenings
Excellent communication skills, including written and verbal communication with peers, patients, families, customers, and the community
Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy Requirements and be able to travel whenever to wherever business needs necessitate

SAFETY:

Ensure adherence to LFN safety and risk management culture as outlined in Safety and Risk Management Agreement, SMS, and related policies
Preserve safety and risk management culture and rules
Report all concerns related to safety and risk management immediately, working with Director of Safety and Risk Management, Director of Quality Management and others as needed
Be knowledgeable regarding all safety and risk management policies and procedures; be an agent for communicating safety and risk management information

ESSENTIAL DUTIES AND RESPONSIBILITIES:

OPERATIONAL MANAGEMENT:

Diagnose, troubleshoot, discuss, and resolve wireless communication equipment questions and problems with customers in a positive and efficient manner in person on customer’s site, by phone, e-mail
Perform required diagnostic and analytical tests to diagnose and repair wireless communication equipment such as dispatch consoles, paging infrastructure, and trunked radio systems, and mobile installations
Analyze and comprehend diagnostic test results and use to repair and program radios and wireless equipment
Work with customer to determine deadlines, urgency, timeline, and schedule of completing repairs, maintenance, and programming with customers, vendors, and shop management to ensure resolution of problem meets customer’s needs
Prepare quotes and bids
Perform wireless communications system programming, per industry practices and vendor criteria
Performs the installation of radio and wireless mobile and base communications systems per industry practices and vendor criteria
Reports any accidents, maintenance needs, or repairs to management while using any company vehicle. Practices and follows safe driving procedures as described and required in safe driver training.
Maintain and apply for LFN FCC licensing as required to support LFN radio communications
Working knowledge of Zetron Max dispatch system and ROIP technology
Regular work hours are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. To meet organizational and Communications Center operational needs, the position may occasionally require participation in an on‑call schedule and the flexibility to work additional hours, including evenings, weekends, or holidays, as business needs dictate.
Work with the Senior Director of Patient Transport Logistics and Business Area Managers to identify and ensure correct operability of radio frequencies in each county within the operating area of LFN. This will entail contacting county agencies on a set frequency of time and insuring LFN information is accurate and up to date.
Work with the Senior Director of Patient Transport Logistics and Director of QM to promote and facilitate QM processes and ensure employees understand and adhere to them
Assist Senior Director of Patient Transport Logistics in establishing, tracking, trending, and analyzing quality indicators and established thresholds

LEADERSHIP:

Create a work environment reflecting a positive atmosphere, high employee satisfaction, competence, and teamwork
Provide and model general professional leadership to all internal and external stakeholders
Must model professional behavior at all times
Must be a superior provider of customer service, both internally and externally while also remaining an excellent clinician

CORE ACCOUNTABILITIES:

TEAMWORK: Cooperation, adaptability, flexibility, communication, dependability, supports team goals

Works collaboratively with all internal and external customers

Establishes and maintains open communication to enhance team effort

Demonstrates flexibility in response to unexpected changes in work volume, emergencies, staffing and scheduling

Fulfills work schedule and commitments

Looks for opportunities to assist co-workers

2. RESPECT AND CARING: Compassion, customer relations, professional behavior, confidentiality, valuing diversity

Uses interpersonal skills that convey a positive and supportive attitude

Uses discretion in discussions related to staffing or personal concerns

Gives constructive feedback in a non-blaming, positive and confidential manner

Makes continuous effort to identify opportunities to meet/exceed customer needs and expectations

Demonstrates commitment to understanding and valuing individual differences and fosters an environment of acceptance, fairness and mutual respect

3. EFFECTIVE USE OF RESOURCES: Effective use of time, people, supplies, safe and attentive work practices

Works in a safe manner

Maintains a safe and clean work environment

Promotes cost effectiveness through the proper use and conservation of supplies and equipment

Identifies cost saving measures

Reports needed repairs or potential hazards to the appropriate department as soon as identified

Reports all on-the-job injuries and seeks medical attention as appropriate

Responsible for upholding safety, LFN’s safety culture and reporting and reinforcement of Safety Management System principles

4. INITIATIVE: Self-motivation, takes on project willingly, acts on opportunities to improve, and contributes new ideas

Takes the initiative to identify and solve problems

Supports improvement and innovation in the workplace

Demonstrates awareness of and supports LFN goals through participation in continuous quality improvement and company activities

Promotes professional development and contributes to the professional growth of others

The above accountabilities represent work performed by this position and are not all-inclusive. The omission of a specific accountability will not preclude it from the position if the work is similar, related, or a logical extension of the position.

Benefits That Go Above and Beyond

At Life Flight Network, we believe our team members deserve more than just a job — they deserve a rewarding, supported, and balanced life. That’s why we offer a thoughtful benefits package that truly sets us apart:

Compensation & Retirement

Competitive pay
401(k) with a 100% vested employer contribution — your future grows from day one
Tenure bonuses to reward your loyalty and long-term commitment

Health & Wellness

Comprehensive Medical, Dental, and Vision coverage
Company-paid Life and AD&D Insurance
Company-paid Short & Long-Term Disability Insurance for peace of mind
Wellness Reimbursement Program to support your health goals
Complimentary Life Flight Network Membership for you and your household

Family & Lifestyle

Paid Parental Leave to support growing families
Adoption Assistance for those building families in new ways
Bereavement Leave (including for pets) — because every family member matters
Paid Volunteer Time — make a difference in the community, on us
Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees

Growth & Recognition

Tuition and Training Reimbursement to invest in your professional development
Public Service Loan Forgiveness (PSLF) Eligible Employer. As a nonprofit recognized by the U.S. Department of Education, your service with Life Flight Network may qualify you for federal student loan forgiveness
Employee Recognition Awards celebrating your impact and achievements
Multilingual Stipend to honor the value of diverse communication skills

Join Life Flight Network and be part of a team that takes care of those who care for others — both in and out of the workplace.

All candidates are subject to drug screening and background investigation.

Life Flight Network is an equal opportunity employer.